So in honor of solstice, new years and the other holidays, I am going to do 30 days of posts on happiness.
I don’t always promise that they are completely happy posts but more reflections on happiness.
One reason I am doing this is because I have gotten into some negative storytelling patterns that I would like to break. So this is more a pursuit of happiness…
Topics I am pondering are:
Mazlow’s Hierarchy of Needs
Why I love thinktanks
Changing patterns of thought – chose to win
We are physical beings
Food and drink – hedonism go!
Exercise, movement and dance
How being happy makes me smarter
Sounds I love and why
Crafting and making
Spirituality – and semiotics
Friendship and associations
Humanity as a whole – love/hate relationship
Why I love Austin and traveling
Family
Children in my life
Rituals
Fame and fortune = respect?
Sleep and Dreams
Deadlines and accomplishments
Social schedules
Flow
Confidence
Honest, truth and light
Safety
Health
Breathing
What it means to Fly
Stuff and things
Costumes and pretending
Resolutions
They may change… these are just jumping off points. But hopefully I will link them to the appropriate posts in the future.
Etymology: Middle English, probably of Scandinavian origin; akin to Old Norse traust trust; akin to Old English trēowe faithful — more at true
Date: 13th century
1 a: assured reliance on the character, ability, strength, or truth of someone or something b: one in which confidence is placed 2 a: dependence on something future or contingent :hopeb: reliance on future payment for property (as merchandise) delivered :credit<bought furniture on trust> 3 a: a property interest held by one person for the benefit of another b: a combination of firms or corporations formed by a legal agreement; especially: one that reduces or threatens to reduce competition 4archaic:trustworthiness 5 a (1): a charge or duty imposed in faith or confidence or as a condition of some relationship (2): something committed or entrusted to one to be used or cared for in the interest of another b: responsible charge or office c:care, custody<the child committed to her trust>
— in trust: in the care or possession of a trustee
Wow… look at how much even the definition of trust involves banking concepts. I didn’t expect that… Primarily because our main usage is something a bit more amorphous.
The wikipedia page talks about trust being more emotional and deeper than just reliance… I believe that is crucial to understanding how the public feels in regards to the banks and the banking situation. It is not the mere disappointment of a broken system that they rely on instead it the emotional reaction of broken trust. But why such emotion? I mean it is just a system right?
But if I search again on the term “regaining trust”… the majority of articles are about cheating spouses. I think this is also telling in regards to the level of betrayal people feel in regards to trust.
Banking for most of time has been a very personal relationship. It has only changed in the past 30yrs where people no longer know their banker. I think that emotional connection is very important in regaining trust in banking. I do think it’s going to take some serious work to be regained much like dealing with a spouse that has cheated.
My solution… transparency.
We have to admit what is wrong and put structures in place that illustrate we won’t do it again. I can’t help but refer again to the art of apology from theartofmanliness.com website. We might not be responsible (after all we are creating something new.) But it doesn’t matter. Apologize anyhow and show how it isn’t going to happen again. Show how and why people can trust you again. Show them how you will protect them. So they can believe and have hope. Because in the end… it is emotional.
I think that communicating trust is going to be key for creating a new bank and it’s why I made it my first topic for my series of banking posts.
So I have talked to many of you about Open Banking at this point. Now I am working on a presentation for the potential clients. I keep doing and redoing and redoing and… you get the point so
I was wondering – What you thought were the most compelling arguments about openbanking?
I’ll add in some of my own in the comments section…
help me convince them! As I know others of you believe in this as well!
So one of my favorite stories/ demo’s I used to do for my new students was that of the “Big Rocks”
I would bring in a large glass vase and then I would place big rocks in it and ask if the vase was full…
Most would say yes.
I would then pour in small rocks and then ask again if it was full. Some would say yes
I would then pour in sand and ask if it was full. By then most had caught on and would say no.
And then I would pour in water…
I called it a lesson in priorities. So long as you figure out what your “large rocks” are in life you can fit most stuff in around those “large rocks.” Just remember to put your large rocks in first like family, children, school, work etc.
I think the hardest part for me personally in regards to that lesson is the huge wealth I am surrounded in in regards to opportunity costs. I can’t help but look at the other large rocks – I took out and placed on the ground.
So many things I can choose to do with my time. And every time I choose to do something. I am choosing NOT to do a ton of other things.
I am at a standoff in regards to the social media world. Email, twitter, facebook – these should all be sand filling around my big rocks. And they are not. Instead processing them have been big rocks in my day. Mainly because of communication issues and others’ demand on my time.
I think what is missing most is an ability to truly prioritize and to accept losses when I do miss emails, texts, direct messages on twitter etc. The biggest opportunity loss is the fact I do not want to prioritize on open government anymore – sunlight is doing fine in that arena. Instead, I want to do Open Banking. It is all I think about. (ok maybe a few other idea pop up but it is sticky!) SO I have traded Big Rocks. And that means having to dump out all the others and re-sort…
I need to focus on how to make Open Banking happen.
these are my internalized rules… pieces stolen from the ether. Much is focused on maintaining self respect in difficult situations.
How to Criticize
1) try not to criticise period (per How to Win Friends and Influence People)
2) Only criticize when something must be fixed for continued involvement
3) Start off with what is going right in the relationship for you
4) Only talk about the actions and how those made you feel (no personal attacks)
4) Negotiate a win/win solution
5) if win/win solutions are not possible leave quietly
How to Accept Criticism
1) Listen
2) Reflect back to the speaker what you heard
3) Ask what solution they propose
4) Negotiate a win/win solution with the knowledge of their perspective (keep checking in)
5) if win/win is not possible state it that you understand their issue without antagonism and walk away
One thing I realized in regards to writing this is how important respectful negotiations are to these communications. Without respectful negotiations, criticism is useless. Only enter into criticism if you think win/win solutions are possible.
So a bunch of people are throwing around the word “Open” lately and I have to admit I am more than a bit offended by its abuse.
I think the biggest irony currently is Adobe’s use of the word considering their PDF’s are some of the most closed items on the planet as far as govt publications are concerned. I think I would be more supportive if they actually OPENED that up.
And of course you have another noxious offender Facebook claiming their API is “OPEN.” Check out Louis Grey’s post of definitions http://blog.louisgray.com/2009/10/blurry-picture-of-open-apis-standards.html
I purposely stopped saying “TRANSPARENT Government” a few years back even though I had been using the term since 2004. (and had registered just about every domainURL version under the sun) Basically, I realized just having the data available somewhere buried on the site was not enough. It had to be easily accessible as well. So I jumped on the “OPEN” bandwagon. And started referring to “Open Government” instead of transparent government.
But I also found that term to be lacking as well and created a new word for what I wanted. CITABILITY – which goes beyond available or accessible. It has set definitions. It must be citable also. This has a long and fairly well defined history http://en.wikipedia.org/wiki/Citable – So it creates a stronger term that is less subject to abuse. And defines a specific goal.
Add to the term “citability” – the specifications on the website citability.org and the implementations being posted to citability.pbworks.com and you have a more enforceable definition. That I am hoping a community of people will support.
Also add in the time date stamp portions and you have versioning and accountability. This makes “citability” goes way past the generalized concept of “OPEN” and creates something specific.
I think we need to be careful about using such fluid terms…
(and since a silona blog post wouldn’t be complete without a reverse navel gazing about how I make be doing the same mistake i am critiquing…)
Which makes me ponder posting a better definition of “OPENBANKING” I want to incorporate the best of OPEN in regards to banking to create EARNED trust.
Time to make a quick ruleset. Since I am inventing this term and all and being one of the first to blog about it. (at least so far as I have found anyhow )
Now Adobe… let’s talk about Citability and standards in regards to your PDF’s… I’m sure we can figure something out to not just help you to be OPEN but Citable as well. I know you guys aren’t actually evil in regards to this just monolithic which results in being slow.
I was reading an interesting blog post today http://www.fiercecontentmanagement.com/story/can-we-control-records-cloud/2009-10-20
Where he basically ponders the loss of control of data… esp in regards to the cloud.
The current scenario of you (individuals, businesses, groups etc) uploading all your information onto the cloud without proper contractual safeguards means that you have no control over your data…
This is why I am arguing we need to have mutual ownership of data. The multiple parties get to have a traceroute of thier mutual owned data. We can see who has touched it and where it has been. That portion becomes immutable (and if the data is important enough hashed and tagged in multiple locations for verification purposes.)
We can then create contracts with these cloud entities about individual ownership and force them to acknowledge our mutual ownership of the data.
Currently you give aware tons and tons of money every day! Why do you think google and facebook is worth Billions? because you GAVE it to them (forever and ever amen.) Every single idle thought, your favorite movies, your friends listing, your best friend listing, your address, your email, your game playing behavior, every thing you would never give a survey or the government – you have given to them AND most importantly SIGNED THE RIGHT TO THEM. and yea honey – that is worth some serious cash because it is some serious power.
We need a Creative Commons style contract for all this data. So that we can create some checks and balances here!
because it gets scarier than Google and Facebook (how can it get worse that a behavioral profile of all my searches?)
well it can become a profile of how you spend your money (credit cards, shoppingcards) which could effect your credit rating (hello thoughtcrime?)
or your gps data (hello ATT – or have we forgotten about them giving everything away without a search warrant?)
There is a reason Sandy Pentland calls datamining on gps data “reality mining.” Because there is NOTHING more revealing that is being gathered on you today… and nothing worth more money!
take ownership! get paid for it! sue for damages when it is stolen or misused!
So I want to talk about a pattern I see in the world…
All of these numbers are completely pulled out of my head and there are no scientific studies that I know of… so buyer beware! just trying to attach and estimation…
It seem like 1 out of 10 people is what I call a “brave monkey.” I loosely define brave monkeys as the kind of monkey that would touch the obelisk in 2010. They are the novelty seekers in the world that are willing to try to things without knowing what will happen. Sometime many people in the world ask them “Why would you want to do that.” And the typical answer is pure curiosity…
So in the land of electronic media… there are few things that can kill us. Previously evolutionarily speaking we didn’t want too many brave monkeys because unfortunately brave monkey often die for their curiosity. So I believe we need a higher percentage of brave monkeys in our new safer world.
But how do we help people be more brave? esp in an online situation where risk is diminished?
I think the best things to do are:
1) make sure to always reward people very publicly
this sets up a system for scared monkeys to go and see what people have done correctly
2) Create very clear examples for scared monkeys to follow – I find with these best practices… you can convert 1/3 of the scared monkeys to be braver monkeys
3) There are brave monkeys out there that are good teachers – make them role models
They become living examples of best practices
and most importantly 4)
The more I do this life thing… the more I am on Dale Carnegie side – don’t criticize individuals.
All it does is force people to defend themselves (and puts the in lizard brain – and none of us are smart when we are being lizards…)
Only talk about things or actions that are wrong not people. If you can talk about it without calling out an individual – you have done a good thing!
We don’t want to hurt brave monkeys! even when sometimes they aren’t smart monkeys – we all make mistakes.
1) How can you tell when you do not fully own the data? when people can lie to you about it #dataownership #openbank
2) How do you know data is mutually owned? When at least two parties are needed to verify it as true #dataownership #openbank
3) I am amazed at the people/businesses who are offended at the idea of “mutually owned” data then complain about “false” data
I wrote these as simple ways to explain the concept of mutually owned data. It seems there are many people who feel that data is like an object and only has one owner.
I think most data is created and is actually more like a child with parents. Those parents have responsibilities to the child data they create. Good parents understand accountability and citability. Bad parents let their data roam around abused and used and often corrupted
With an openbank I get to prove a concept with the most old fashioned metric there is – money…
for what is money than the most generally accepted metric?
I want to educate people about the ownership of their data. No better way than to attach it to their money.
Show them that Data is the new money.
No better way to prove to businesses that people care than to make alot of money off of it.
No better way to get other banks to follow suit than to take money away from them.
yep I am a bit of a more pragmatic gal these days…